This pretty much sums it up. Thanks, @barakiel. I've been struggling with how to express this without going all "dad" on people, and you did it by landing solidly in the "good uncle" category. The underlying assumption that you've succinctly countered (that the company looks in these threads for unsolicited, nonconstructive, and impolite feedback to make their marketing decisions) is laughable. I can't even get useful information from emergency services and healthcare workers through a directed survey; I cannot imagine how people could expect CB to sift through all of...this to mine the tiniest fraction of useful ideas when they can generate their own without getting slapped in the face.