Yes I work in IT as well, I have had users 'delete' a program. I once had a department head (someone with admin access to their local file server) call me up in a panic because they deleted the server! I rush over there. Nope, you deleted the folder icon to the server on your desktop. My favorite is I get a call, 'My (program) is not working! Help!' I go to trouble shoot, and there is nothing wrong. Everything works exactly as intended. 'Well it wasn't working when I called you.' My biggest IT pet peeve is users who use the desktop as their catch all filing system. Learn to use a nested folder structure people!!!! Unfortunately this is all too common. I have more users who do this than dont.