1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Re: Defiance Platinum Level not received

Discussion in 'General' started by artimage, Dec 12, 2021.

Tags:
Thread Status:
Not open for further replies.
  1. artimage

    artimage Being of Pure Awesome
    Warcor

    Joined:
    Feb 9, 2018
    Messages:
    33
    Likes Received:
    29
    Hey everyone. Is there anybody out there whom has backed the Defiance Kickstarter at any level whom has still not gotten their copy, besides myself? I was told back in the start of October that DHL would be contacting me with shipping details. A month later, DHL has not contacted me, so I reached out to CB for follow up. Then again on the 30th of last month. And now today.
    And I'm starting to feel like a company who's primary game I completely adore, and who's projects outside of it(Aristeia!, Defiance, Tag Raid, Code One all) is either starting to treat me like I am used to from larger, less community focused companies, or is unable to admit to being at a complete loss for the circumstances, which has it's own faults in it.
    I'm in Southern Ontario in Canada. Everyone else I know locally has gotten their product whom I know has backed it. Which isn't a huge number of people, but enough to have a sample size. One even backed at the same level as me(Platinum), with the request that it all come at once. So I'm starting to just feel out $600+, and with no way to obtain this as there isn't even a retail release.
    @Koni - It was suggested I tag you directly to see about getting attention on this.
     
    #1 artimage, Dec 12, 2021
    Nuada Airgetlam likes this.
  2. Nuada Airgetlam

    Nuada Airgetlam Nazis sod off ///

    Joined:
    Jan 26, 2018
    Messages:
    3,071
    Likes Received:
    3,019
    That's a big oof, mate. Hope it all gets sorted out. CB, this is your moment to shine.
     
    #2 Nuada Airgetlam, Dec 12, 2021
  3. Red Harvest

    Red Harvest Day in, Day out. Day in, Day out. Day in, DAY OUT

    Joined:
    Nov 23, 2017
    Messages:
    554
    Likes Received:
    1,237
    Have you checked with Canadian customs?

    I thought all North American shipments were to be done by Quartermaster Logistics. Did they use DHL for shipping to Canada?

    No matter, shipping the pledge to you is CB's responsibility. I'm certain they will resolve it. I hope sooner rather than later.
     
    #3 Red Harvest, Dec 12, 2021
    Gwynbleidd and Mogra like this.
  4. nazroth

    nazroth 'well known Nomad agitator'

    Joined:
    Apr 25, 2017
    Messages:
    1,128
    Likes Received:
    3,139
    Have you got a notification of your order being shipped to you? You should get that.
    Also have you logged into pledge manager and checked the status of your order?
     
    #4 nazroth, Dec 13, 2021
  5. Gwynbleidd

    Gwynbleidd Non asto coram malo

    Joined:
    Sep 18, 2021
    Messages:
    863
    Likes Received:
    1,330
    I would drop both @Koni akd @psychoticstorm private messages on here just to escalate things as one of them is likely to respond. I’d also check your pledge manager and contact Corvus Belli on their support email again. I’m really sorry this has happened to you, I hope that you get your pledge through soon. I know it’s difficult not to hear anything back but CB are a smaller company than others so it may take them some time to reply. There’s also always the possibility that your email got lost in the shuffle as it’s coming up to Xmas. Once again I really hope you get your pledge soon! Please keep us all updated.
     
    #5 Gwynbleidd, Dec 13, 2021
  6. artimage

    artimage Being of Pure Awesome
    Warcor

    Joined:
    Feb 9, 2018
    Messages:
    33
    Likes Received:
    29
    There was finally a reply to my emails. Still not a lot of details, as the shipping information was accompanied along with the statement there does seem to be an issue they are investigating. Will keep you all advised.
     
    #6 artimage, Dec 14, 2021
    Croepoek, Nuada Airgetlam, Gwynbleidd and 1 other person like this.
  7. artimage

    artimage Being of Pure Awesome
    Warcor

    Joined:
    Feb 9, 2018
    Messages:
    33
    Likes Received:
    29
    It arrived today everyone. Thanks for your concern and interest.
     
    #7 artimage, Dec 14, 2021
    Mogra, RolandTHTG, Errhile and 5 others like this.
  8. Gwynbleidd

    Gwynbleidd Non asto coram malo

    Joined:
    Sep 18, 2021
    Messages:
    863
    Likes Received:
    1,330
    Glad to hear it! Hope you enjoy painting it up and playing it!
     
    #8 Gwynbleidd, Dec 15, 2021
    artimage likes this.
  9. artimage

    artimage Being of Pure Awesome
    Warcor

    Joined:
    Feb 9, 2018
    Messages:
    33
    Likes Received:
    29
    Damn right I will...... When I can make time to get to it.
    New goal: One model complete per week!
     
    #9 artimage, Dec 15, 2021
    Gwynbleidd likes this.
  10. Nuada Airgetlam

    Nuada Airgetlam Nazis sod off ///

    Joined:
    Jan 26, 2018
    Messages:
    3,071
    Likes Received:
    3,019
    Glad to hear! Seems like CB had to call and yell at some people where the thing was stuck or they sorted you out with a separate copy from the distribution center. Regardless, very good that it's at your place now. Enjoy! :)
     
    #10 Nuada Airgetlam, Dec 15, 2021
    artimage likes this.
  11. Red Harvest

    Red Harvest Day in, Day out. Day in, Day out. Day in, DAY OUT

    Joined:
    Nov 23, 2017
    Messages:
    554
    Likes Received:
    1,237
    [​IMG]
     
    #11 Red Harvest, Dec 15, 2021
    Abrilete likes this.
  12. Koni

    Koni BanHammer
    CB Staff

    Joined:
    Jan 25, 2017
    Messages:
    4,599
    Likes Received:
    24,581
    Hello @artimage !

    Sorry, I was not able to read your message until now, but I'm happy it was solved and you finally have Defiance in your hands.

    And, as I said before sometimes, we'll do our best to deliver everything to our customers. Don't be afraid to contact us asking, and excuse us if it takes longer than expected.

    Take care and enjoy it!
     
    #12 Koni, Dec 15, 2021
    Croepoek, colbrook, Nuada Airgetlam and 3 others like this.
(You must log in or sign up to post here.)
Thread Status:
Not open for further replies.
Toggle Width
Style
Corvus Belli Style
Language
English (US)

  • About Us

    We are a company founded in 2001 in Cangas (Spain), and devoted to design and manufacture games and figures. Our main product, Infinity the Game, was born with the ambition to satisfy the most demanding audience, offering the best quality.

     

    Why are we here?

     

    Because we are, first and foremost, players.

  • Quick Navigation

    Open the Quick Navigation