1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Mispack turn around time? Missing Wild Bill in my ITS 11

Discussion in 'News' started by Kasonthehero, Sep 5, 2019.

  1. Kasonthehero

    Kasonthehero Member

    Joined:
    Jan 7, 2018
    Messages:
    4
    Likes Received:
    12
    Hi all, I recently purchased an ITS 11 in order to get Wild Bill. And to my dismay he wasn't in the box. I saw that Koni had posted the procedure for mispacks and I don't feel like the template applies to me since I don't have any codes in the box. I did take pictures of my invoice and the contents of what was in the box including the tournament code. I'm worried that since my situation doesn't follow the template I would fall into this Kafkaesque trap. My question, what is the turn around time for Mispacks? I contacted them yesterday and was hoping I would get a respond today. Thank you in advance for listening to my lamentation.
     
  2. itsuncertainwho

    itsuncertainwho Well-Known Member

    Joined:
    Nov 26, 2017
    Messages:
    207
    Likes Received:
    357
    My one experience was fast. I never received a response, the part I was missing just showed up a week later (Spain to US East Coast).

    A friend had a similar experience.
     
  3. colbrook

    colbrook Grenade Delivery Specialist

    Joined:
    Nov 23, 2017
    Messages:
    9,294
    Likes Received:
    17,066
    Yep, same for me when I was in the UK, no response but parts arrived within a week.

    Not had any mispacks since I left the UK so can't comment on times to where I am now.
     
  4. Kasonthehero

    Kasonthehero Member

    Joined:
    Jan 7, 2018
    Messages:
    4
    Likes Received:
    12
    Does it still come through DHL?
     
  5. Vanderbane

    Vanderbane Well-Known Member

    Joined:
    Sep 14, 2018
    Messages:
    505
    Likes Received:
    726
    I had missing wing set on a bashi or a yuan yuan a few years ago. Sent a request, part in hands within a week or so. No issues. I'd just contact them and let us know how it goes.
     
  6. colbrook

    colbrook Grenade Delivery Specialist

    Joined:
    Nov 23, 2017
    Messages:
    9,294
    Likes Received:
    17,066
    It was a jiffy bag through royal mail, I think they only use DHL for bigger boxes.
     
    chromedog likes this.
  7. Kreslack

    Kreslack Unknown Ranger lead the way!

    Joined:
    Nov 24, 2017
    Messages:
    583
    Likes Received:
    800
    I had a couple mispacks before and it was only one or two week waits to get the replacements.
     
  8. Kasonthehero

    Kasonthehero Member

    Joined:
    Jan 7, 2018
    Messages:
    4
    Likes Received:
    12
    Just wanted to give some closure about my wild bill mispack. It finally came today!!!!
     
    Section9, Gunmage, xagroth and 2 others like this.
  9. Melchior

    Melchior Well-Known Member

    Joined:
    Nov 24, 2017
    Messages:
    197
    Likes Received:
    203
    only heard great things about this service so far
     
  10. xagroth

    xagroth Mournful Echo

    Joined:
    Nov 23, 2017
    Messages:
    6,420
    Likes Received:
    5,380
    I have direct experience with the mispack service (a lot of it, frankly XD), and I agree, it's great, taking usually less than a week for the replacement pieces to show up in the mail.

    More or less, my % of need is at 1% of the miniatures, totally centered on boxes thus far.
     
  11. Mahtamori

    Mahtamori Well-Known Member

    Joined:
    Nov 23, 2017
    Messages:
    12,018
    Likes Received:
    15,302
    Having worked with RMA in retail (games and electronics specifically), 1% is well within acceptable margins. I think the generally accepted average is 2% errors/fault rate for consumer items where faults does not directly result in injury.

    Incidentally I opened a pack of Yaoxie two days ago and one of the legs was missing the "foot". They sent me a new one yesterday, so the postal service will probably have it at my door before 2020 is finished :p
     
    xagroth likes this.
  12. colbrook

    colbrook Grenade Delivery Specialist

    Joined:
    Nov 23, 2017
    Messages:
    9,294
    Likes Received:
    17,066
    It's expecially impressive as CB have no legal obligation to provide the service if the products aren't bought directly from them. In most of Europe and the US that responsibility falls to the retailer.
     
  13. Ceilican

    Ceilican Well-Known Member

    Joined:
    Aug 31, 2018
    Messages:
    274
    Likes Received:
    428
    It'd probably end up in CB's lap eventually, though. Buyer takes it to retailer for replacement. Retailer takes it to distributor for replacement. Distributor takes it to Supplier for replacement. Or credit.

    Also, if they're doing it right, this could be valuable data for continuous improvement initiatives in packaging.
     
  14. colbrook

    colbrook Grenade Delivery Specialist

    Joined:
    Nov 23, 2017
    Messages:
    9,294
    Likes Received:
    17,066
    Those little codes in the packs are specifically there to track down where & when the errors occurred, it's a simple but effective system.
     
    WhiteWulfe and chromedog like this.
  15. Ceilican

    Ceilican Well-Known Member

    Joined:
    Aug 31, 2018
    Messages:
    274
    Likes Received:
    428
    I'm actually not sure about that. Originally, I thought it was a tag like "inspected by..." that you sometimes find in clothes. But now i'm convinced the code is actually tied to the product to prevent fraud from the customer. I'd think that if it were inspector numbers, We'd see repeated numbers within, say, a single box with multiple bags (like a starter).
     
  16. colbrook

    colbrook Grenade Delivery Specialist

    Joined:
    Nov 23, 2017
    Messages:
    9,294
    Likes Received:
    17,066
    I've seen identical boxes with different codes.

    I think it's not just a number per worker/inspector but a rotating series of numbers that lets them pin down when the box was packed, as well as by who. I don't know if baggies are sometimes packed by one person and then combined into boxes by another which would result in different codes in the same box.
     
    chromedog likes this.
  17. Arkhos94

    Arkhos94 Well-Known Member

    Joined:
    Nov 24, 2017
    Messages:
    1,572
    Likes Received:
    1,502
    If I remember correctly what was told during the visit after the interplanetario :
    • When the minis get out of the mold, you've got a "wheel" with around 8-10 of the same part
    • Someone will be in charge of cutting it, checking quality (parts with deffect are melted down for new minis) then put it in a plastic bag (with its code) then in a box (one box per part/group of part)
    • Then someone else will "assemble" the blister/box by putting the different bag inside and adding a code.
    • The codes allow them to now who pack the blister/box and plastic bags so they know when a mistake was made and by who so they could improve quality

    Also, people rotate between jobs (molding/cutting and plastic-bagging/preparing blisters & boxes)

    PS : and I aggree with the comments above, CB mispack service is very efficient. I usually get part in a week or so after my mail which is quite impresive.
     
    Section9, Belgrim and colbrook like this.
  18. Mob of Blondes

    Mob of Blondes Well-Known Member

    Joined:
    Nov 24, 2017
    Messages:
    1,234
    Likes Received:
    1,335
    Pretty much that, just add that part repetition can be higher sometimes:
    [​IMG]
    It depends in the part(s). Above case seems to be all the same big part, 16 or so times.
    [​IMG]
    And in this one it's not clear if 4 parts ~8 times, or 2 parts ~16 times (mirror layout, to keep balance? small parts are top right and bottom left, anyway).
     
  19. Belgrim

    Belgrim Well-Known Member

    Joined:
    Nov 23, 2017
    Messages:
    176
    Likes Received:
    192
    So every time we complain someone gets fired. *sadface*
     
  20. Section9

    Section9 Well-Known Member

    Joined:
    Nov 24, 2017
    Messages:
    6,148
    Likes Received:
    9,666
    I'm honestly surprised it took that long.


    Unlikely.

    First of all, I don't think Spain has at-will employment like the US does, where you can be fired for any reason or no reason at all.

    Second of all, accidents happen. 1% of the time is higher than I like, personally, but I came through aviation and then military, where errors can be fatal.
     
    WhiteWulfe, chromedog and Belgrim like this.
  • About Us

    We are a company founded in 2001 in Cangas (Spain), and devoted to design and manufacture games and figures. Our main product, Infinity the Game, was born with the ambition to satisfy the most demanding audience, offering the best quality.

     

    Why are we here?

     

    Because we are, first and foremost, players.

  • Quick Navigation

    Open the Quick Navigation